Privacy Policy

Introduction

This document outlines CWH Surveyors LLP compliance for the General Data Protection Regulation (GDPR).

Data Controller / Processor

CWH Surveyors LLP acts as a data processor with regard to the personal data supplied by clients both private and corporate.

Processing Description

CWH Surveyors LLP processes personal data for the purpose of carrying out professional survey and valuation services mortgage valuations and/or other property inspections, on behalf of private individuals and corporate clients. This involves capturing and processing the following types of personal data:

• Name
• Address
• Contact Details (telephone / email)
• General valuation data (subject property information – site notes)
• Any other data as supplied by the corporate institution (which may include mortgage roll number)

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your personal information will be hosted securely within the UK. If we transfer your information to a data processor, for example, an email broadcast company to assist us in providing your report, and they are located outside of the EEA, we shall take all reasonable steps to ensure that your information is protected as if we hosted it ourselves. No information is transferred or backed up outside of the UK.

Information sharing

CWH Surveyors LLP will share information only with third parties for the purposes of confirming instruction details e.g. with estate agents to confirm the property to be surveyed or valued. With payment providers e.g. credit card payment agencies or banks to enable payment of services.

We will not share with third party marketing companies, we will not sell your data.

Special Categories

CWH Surveyors LLP does not process any ‘special categories (sensitive)’ of personal data.

Cookie Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We do not store any personal data in the cookies that we use, and store your information anonymously to assist us in the running of the site, and also for monitoring the activity and traffic both to and through our website. To do this we use Google Analytics cookies.

Depending on the browser you use you should be able to control what cookies are placed on your device through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

Google Analytics

We use Google Analytics to analyse the use of our websites; Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ devices. The information generated relating to our website is used to create reports about the use of our website. Details captured during your visit will include, but not limited to, traffic data, location data, weblogs and other communication data and the resources you access, however, all data collected is anonymous and will not identify you as an individual.

Google, store this activity information, and you can view Google’s privacy policy at http://www.google.com/privacypolicy.html.
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout

Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at survey@cwhsurveyors.co.uk, by telephone on 01476 584190, or by post at Unit one, Hill Court, Turnpike Road, Grantham, Lincolnshire NG31 7XY. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by CWH Surveyors LLP and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of CWH Surveyors LLP We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, CWH Surveyors LLP takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

If you are unhappy with how we have processed your personal information please firstly contact the Data Protection Officer listed above, if you are still unhappy you may contact the following:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Helpline: 0303 123 1113 (local rate) or +44 1625 545 745

General Data Protection Regulation (GDPR) 2016 Privacy Notice

The personal information you provide will only be used by CWH Surveyors LLP, the Data Controller, in accordance with General Data Protection Regulation 2016 for email newsletter purposes.

In accordance with GDPR you have a right to:

• Have a copy of the personal information that we hold about you.
• Complain to the Information Commissioner if you feel that your information is not being handled appropriately.
• To erasure (also known as the right to be forgotten).
  For further details about how you information may be used or about your rights under this legislation and any subsequent data protection legislation, please contact us on 01476 584190.